Breaking up with your Carrier and Switching to AT&T
The Wireless Butler found you a great deal on service from AT&T and you’re ready to say farewell to your old mobile flame. Here’s how to do it:
You’ll need to have several pieces of information to make the switch:
- Your bill, which will answer most of AT&T’s questions
- Your pin or account password,
- Your device(s),
- Your Social Security Number.
If headed to an AT&T Store, also bring a Photo ID, a Credit Card in your name, and your device(s). AT&T might buy devices from you & you’ll need them to keep your number.
If you activate service in a retail store: AT&T will send a number transfer request to your current service provider and wait for confirmation to transfer the number. Meanwhile, your AT&T handset will be activated into mixed service. You will be able to make calls on your new AT&T handset, but will continue to receive calls on your old handset until the number transfer is complete. Once AT&T receives confirmation, your activation will be complete, allowing you to make and receive calls on your AT&T handset. Your old service provider will be notified that you have activated service with AT&T and should automatically cancel your account. Again, make sure your old service has been cancelled!
If you order online: AT&T will send a number transfer request to your current service provider and wait for confirmation to transfer the number. Once transfer confirmation is received your AT&T phone will be shipped. Your existing phone will continue to work until you receive your AT&T phone and activate it. Once your AT&T account is activated, your old service provider will be notified of your new service with AT&T and will cancel your account. Click here to order online from AT&T.
Make sure you back up your devices before you go to the store.
Once you’ve switched:
Don’t forget to cancel or you can become a zombie line and your carrier will continue to bill you!
For more information: