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How to save time and money when you upgrade with Verizon



October 31, 2016



“Congratulations–you’re elgible for a free upgrade!” Everyone loves to receive this message from their carrier, but actualy getting the devices in hand takes a bit of effort and the process isn’t always the same. I recently upgraded four lines to the iPhone 7 through Verizon’s site, so naturally I want to share some tidbits so you can shop easier.

Before taking you through the process, I’ll give you the tip of the week: When shopping for more than one device on, avoid buying more than one device per order. You should order each device separately! This might seem like a waste of time, but nothing wastes more time than a site gliche you can’t control.

Here’s how it went:

After choosing the “finance” option for all four iPhone’s, I made it to the cart, clicked Check out and waited. And waited. It soon became evident I was stuck in the processing screen.

Figure: Stuck screen: “You’re almost at the finish line! This won’t take longer than 15 seconds” 

After 20 minutes I backed out of the order, cleared my cart and started over.

I repeated the exact same steps, except this time the finance option wasn’t available for the iPhone 7!  My only buying option was “full retail price” for any device, not just the iPhone 7. I logged out, cleared cookies, tried a different computer. Nothing changed this except 24 hours of time.

Figure: No Finance option, only full retail purchase option

So the next day I cancelled that four-line order and tried again. I saw the finance option, the checkout screen froze, and the finance option wasn’t available. Obviously something wasn’t working very well.

Instead of putting all four iPhone’s in one order, I ordered one iPhone 7 and voilà: the order went through! I ordered the second line and that also worked great! 10 minutes tops.

Just to see what would be fastest, I called Verizon to order the remaining two devices. Calling in can either be helpful or misleading (they don’t have all the answers we want them to), but it is absolutely more time consuming (45 minutes).

So I’ll say again: Avoid buying more than one device per order in Order each device separately, and I promise you’ll save hours of your life.

If you do decide to call in, call 800-922-0204 from any phone, or 611 from your Verizon device.

Things you’ll need:

  • to be an authorized contact
  • your PIN, SSN or Fed TaxID
  • your phone numbers

I hope this helps make wireless easier for you!

Has this happened to you, or do you need assistance? Reach out to our team on Facebook or email me for help at

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